+254 707 388888    info@dahabshiil.co.ke

FAQ

  1. Find a Dahabshiil agent location on the Agent and Location Tool
  2. Visit your Dahabshiil location, bringing a form of photo identification.
  3. Complete a simple send form and hand it to the Dahabshiil agent along with the money you want to send and any applicable fees.
  4. Contact the person to whom you’re sending the money and let them know the money is ready for collection although they will still be contacted either by a phone call or sms to go and collect the money.

*You may be required to provide personal identification, usually one or more of the following:
*You may also be required to provide proof of income (i.e if the amount is above $ 10,000)

Please note, when completing the transfer form, the recipient’s name on the form must exactly match the name on the ID he or she presents to pick up the transfer. For example, Michael O. Otieno is NOT the same as Michael Omondi Otieno.

Dahabshiil is available at more than 24,000 agent locations worldwide. For an agent location near you, Go to the Agent and Location and find the nearest Agent.

You’ll need the following in order to receive your money transfer:

Please note, your name on the transfer record, completed by the person sending you the transfer MUST exactly match your name as it appears on your official ID.
Requirements vary by country so please ask your local Dahabshiil agent for details about their process and procedures.

  1. Visit a Dahabshiil agent Remember to bring your personal identification.
  2. Complete the receiver form at the location and hand the completed form to the Dahabshiil agent. Then you will be given your money.

You may be required to provide personal identification+, usually one or more of the following:
You may also be required to provide proof of address Requirements vary by country. Please ask your local Dahabshiil agent for acceptable identification formats.

Please note, your name on the transfer record must exactly match your name as it appears on your official ID.

Money is usually available for pickup within 5 minutes* of being sent with our same day service. Transfers sent with our economy service are usually available within three business days.

You’ll need the following in order to receive your money transfer:

Please note, your name on the transfer record, completed by the person sending you the transfer MUST exactly match your name as it appears on your official ID.
Requirements vary by country so please ask your local Dahabshiil agent for details about their process and procedures.

  1. Visit a Dahabshiil agent Remember to bring your personal identification.
  2. Complete the receiver form at the location and hand the completed form to the Dahabshiil agent. Then you will be given your money.

You may be required to provide personal identification+, usually one or more of the following:
You may also be required to provide proof of address Requirements vary by country. Please ask your local Dahabshiil agent for acceptable identification formats.

Please note, your name on the transfer record must exactly match your name as it appears on your official ID.

Money is usually available for pickup within 5 minutes* of being sent with our same day service. Transfers sent with our economy service are usually available within three business days.